. This is helpful if a service request was submitted for the wrong equipment unit or an issue reported previously has reappeared. You must have the applicable screen rights to use this feature.
Service request data items copied |
You can copy service requests using the Copy button . This is helpful if a service request was submitted for the wrong equipment unit or an issue reported previously has reappeared. You must have the applicable screen rights to use this feature.
The following items may be copied:
C/C/C Info tab
Comments tab
Contact name, contact phone, contact's occupation
Date and time required
Defect code
Estimated hours
Files tab
Operating Restrictions tab
Priority ID
Recurrence/More Info tab
Repair reason
Task ID
Tasks tab
Work class
Work group
Work type