Fleet Service Response |
The Fleet Service Response tab displays information, by priority ID, about the fleet service response to units with an equipment status of OUT OF SERVICE. The Performance screen supports department-level access control, so you must belong to a user group with the applicable authorizations to make changes or updates.
The fields in the top section of this tab define the data that displays.
Department ID
Identifier of the department. This field has a list box. The department name displays to the right of the ID. The department ID, the SLA equipment category, and the system date and time (in the Date and Time range fields) define the SLA ID for which information displays on this tab.
SLA equipment category
Service level agreement (SLA) equipment category. This field has a list box. The equipment category name displays to the right of the ID. The SLA equipment category, the department ID, and the system date and time (in the Date and Time range fields) define the SLA ID for which information displays on this tab.
Date range
Begin and end dates for the requirements period. For example, to display a summary of data including data for each day from May 3 through May 7, 1996, type 05/03/1996 in the first part of the field and 05/07/1996 in the second part of the field.
Time range
Time range of the daily requirements period. For example, to display a summary of data for the period from 10AM through 4PM, type 1000 in the first part of the field and 1600 in the second part of the field. The time in the second part of the field must be greater than the time in the first part of the field.
Run ID
Automatically generated number that uniquely identifies the data currently being displayed. While this number displays on the screen, you can use the Query/Report Generator to access the data prepared for this screen by specifying this number as a restricting value. Go to tables and views used to prepare data for the Service Level Agreements screens.
Data in the fields on the bottom section of this tab display the information about fleet service response. These fields are display only.
Priority ID
Priority identifier of the task for which the response information displays to the right. Priority IDs are assigned to tasks on the Tasks tab of the Data -> Shop Activity -> Work Order Center screen.
Number of responses for this category
Number of out-of-service declarations of equipment covered under the current SLA, to which fleet responded during the requirements periods and days for which data is requested.
Number of responses for all categories
Number of out-of-service declarations of all equipment covered by all SLAs for the specified department to which the fleet responded during the requirements periods and days for which data is requested.
On time responses for this category
Number of out-of-service declarations of equipment covered under the current SLA to which the fleet responded within the response time defined under the SLA for the priority.
On time responses for all categories
Number of out-of-service declarations of all equipment covered by all SLAs to which the fleet responded within the response time defined under the SLA for the priority.
Late responses for this category
Number of out-of-service declarations of equipment covered under the current SLA to which the fleet did not respond within the response time defined under the SLA for the priority.
Late responses for all categories
Number of out-of-service declarations of all equipment covered by all SLAs to which the fleet did not respond within the response time defined under the SLA for the priority.
Average response time for this category
Average fleet response time to out-of-service declarations of equipment covered under the current SLA during the requirements periods and days for which data is requested.
Average response time for all categories
Average fleet response time to out-of-service declarations of all equipment covered by all SLAs for the department during the requirements periods and days for which data is requested.