Notes |
The Notes tab enables you to view and record notes regarding service requests. If there are notes associated with the request, this tab displays in the alert color specified on Preferences -> Color Setup.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You can sort on equipment ID, repair reason, symptom, operating restriction, segment ID, to/from marker ID, and to/from offset, among other values. The list of searchable fields on the filter is extensive; use the scroll bar to view them all. If you specify a range, any record that crosses any part of that range will be displayed.
The Service Requests/Defects screen supports department-level and location-level access control, so you must belong to a user group with the applicable authorizations in order to make changes or updates.
The fields in the top section of this tab default from the Basic Info tab. They are read only.
Date and time entered
Date and time the service request was created.
Entered by
Identifier of the person who entered the service request.
The fields in the bottom section of this tab enable you to view or add notes about the service request. Once a note has been entered, it may not be changed or deleted.
Text field that displays previously entered notes. Includes the creation date and time as well as the user ID of the person who entered the note. Read only.
Add a new note
Free-form text field in which you can record notes regarding the service request. This field is optional.