Overview - Service Level Agreements |
The Service Level Agreements (SLA) module assesses the level of service that the fleet organization provides to its customers. An SLA specifies the number of equipment units of a particular equipment category that a department requires be available during certain periods of time. These daily periods of time, called requirements periods, are defined for 1 week. These requirements are projected over the entire agreement term and actual performance (equipment availability) is monitored during each requirements period for the length of the entire agreement term.
The SLA screens define service commitments between fleet management and the customers (departments) that own or use equipment. SLAs may be defined as a combination of location and equipment category; department and equipment category; or location, department, and equipment category. SLA performance can be monitored and reported on to facilitate comparisons between goals and actual performance. There is no limit to the number of service level agreements that may be tracked.
To learn more about each screen's functions and fields, click the applicable hyperlink.
Basic information about SLAs, including their IDs, requirement periods, performance goals, response requirements, and unit requirements
Define new service level agreement IDs by copying the entire setup of an existing identifier
View and analyze availability information for SLAs
Status of and actual performance of both shops and customers under SLAs
Actual performance of both shops and customers under SLAs
Information related to each of the service level agreement equipment categories