Comments |
The Comments tab enables you to record comments regarding a delay or incident.
Note: If an incident is closed, it cannot be modified. You must change the status to something other than CLOSED before you can modify the data.
Delay incidents entered for trips that have been signed off by the dispatcher may be modified only by users that belong to a user group that has been granted the right to update signed-off trips and delays. This special right is granted on the Special Rights tab of the System Mgmt -> Setup -> Access Rights -> User Groups screen.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You can sort on incident ID, status, symptom, responsibility, a range of occurred dates and reported dates, trip ID, and delay type, among other values.
The fields in the top section of the Comments tab display the incident ID and the name of the user who recorded the incident. These fields are display only.
Incident ID
System-assigned identification number for the incident.
Entered by
Identification code of the user who initially entered the incident. The user's name displays in the unlabeled field to the right.
The free-form Comments field in the bottom section of the tab enables you to record comments regarding the delay or incident.
If a work order or service request is created from an incident, the comment is transferred from the incident to the applicable comment area on the work order or service request.